Teller

Tellers act as trusted financial partners to help members exercise smart financing plans and set savings goals to manage their everyday banking to achieve financial wellbeing. Proudly advocates for the success of our cooperative by proactively doing what’s right for the member, the cooperative achieves financial success, and can put that profit back in to our membership and communities. Inherently understands the connection of how referring Harborstone products and services to consumer and business members allows us to create thriving communities.

Upholds legal, regulatory and compliance requirements unique to the role, in addition to Bank Secrecy Act, Anti-Money Laundering, OFAC, and Information Security policies and procedures. Completes annually required compliance related courses as established by Harborstone Credit Union policies and/or practices.

Completes annually required Product and Process Knowledge competency testing, in addition to job related courses as established by Harborstone Credit Union policies and/or practices.

Effectively builds trust with members and internal staff by embodying and demonstrating the Core Values of the organization (Trust, Advocacy, Prosperity, Equity, Empathy, and Simplicity). Consistently advocates for Harborstone’s members, offering opportunities for financial equity and prosperity and the tools necessary to help them thrive.  Demonstrates value and difference by expertly informing our communities of effective financial products, services, and solutions to help them attain their full potential.

Compensation

Minimum $18.00

Maximum $25.72

Applicant with ideal mix of knowledge, skills and abilites can anticipate $21 to $22.40

• Make appropriate recommendations and decisions for lending, deposit, and service charge requests that balance the needs of the member with the needs of the membership and promotes a growing financial cooperative.

• Communicate effectively in person, by phone, or by email.

• Adhering to balancing standards at all times, Following check acceptance guidelines, Conducting transactions within guidelines provided by delegated authority card, Balancing ATM's and TCD's

• Conduct general account maintenance and ensure member account information is updated and accurate.

• Complete basic transactional needs as needed to support member.

• Manage member concerns and understand escalation process when needed.

• Perform teller transactions and maintain cash drawer within prescribed cash limits and meet cash balancing requirements.

• Maintain understanding of all consumer and business-related products and services to effectively refer products and services to members.

• Demonstrates problem solving and critical thinking skills by leveraging resources effectively to meet members’ needs.

• Well-versed with credit cards and ability to uncover needs and accept applications.

• Demonstrates Member Experience behavior expectations and utilizes Member Experience tools.

• Leverages external financial educational resources.

• Knowledge of Harborstone and Business Partner’s/Vendor’s/CUSO’s partnership and processes.

• Deliberately works to develop and cultivate a growth mindset.

• Ability to understand, leverage, and build upon key strengths to help in the overall success of the cooperative as part of ongoing personal and professional development.

Experience/Education:

• Basic Microsoft Office

• Obtains and maintains ongoing knowledge of Harborstone products and services for members.

• High school diploma

• Any equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the