Cash Management Specialist

Harborstone operates as one of the most committed and passionate credit unions in the state of Washington. Our culture is about people, it’s the foundation of everything we do and we work hard to demonstrate our values in every interaction. Our mission Building dreams; changing lives for generations to come.

In order to deliver on this, we hold ourselves accountable to viewing our business from a growth mindset lens, this ensures we stay empathetic and we solve for our membership’s real-life financial needs or pain points. We are not out to sell our “banking” products and services, our sole motive is to create a cooperative of people who help people, and provide the relevant products and services that enable our membership to manage their everyday financial needs.

We have a huge commitment to our local business owners as we know they are the core drivers of local economic strength. We believe we exist to serve three unique purposes for our membership, 1. Foster Financial Empowerment, 2. Create Meaningful Relationships, and 3. Integrate ourselves in to every one of our local markets by becoming a trusted fabric of the community.

The Cash Management Department works directly with the Deposit Operations Department. We also support our Business Lending Team and Retail Delivery Team.

Compensation: 

Minimum $26.25/hour

Maximum $37.50/hour

Applicant with a desired mix of knowledge, skills, and abilities could anticipate $28.12 - $30.00

The Cash Management Specialist will provide cash management product and technical expertise and support to our business members, the Retail Delivery Team and Business Lending Team. The Cash Management Specialist will support the Cash Management Officers with servicing our business members, implementing new products and back office operations. This position will be the point of contact for all service needs to include Business Online Banking, ACH Origination, Wire, Positive Pay, Remote Deposit Capture, Card Processing and Payroll Services in order to support business member satisfaction through service excellence.

Responsible for coordinating and directing cash management service and operations to include implementations of services, training and maintenance requests from Business Online Banking members and internal partners. Identify gaps in service and needs and make appropriate referrals to internal partners. Assist with all cash management operations including audits, reports, due diligence, contract changes, temporary limit increases and other business member documentation.

The position requires effective communication by phone and email to reach out to business members regarding referrals, and other products and services which will contribute the financial wellbeing of the business. Support and assist ongoing internal communications and education on Cash Management and Business Services. Maintains extensive product knowledge to include those provided through all business units and third parties. Maintains focus on the mission and purpose of Harborstone and makes appropriate recommendations for both consumer and business products and services to meet the needs of the member with the needs of the membership and promotes a growing financial cooperative.

Participates actively in community events to help build brand recognition and share Harborstone’s mission and purpose in the community.

Upholds legal, regulatory and compliance requirements unique to the role, in addition to Bank Secrecy Act, Anti-Money Laundering, OFAC, and Information Security policies and procedures. Completes annually required compliance related courses as established by Harborstone Credit Union policies and/or practices.

Completes annually required Product and Process Knowledge competency testing, in addition to job related courses as established by Harborstone Credit Union policies and/or practices.

Effectively builds trust with members and internal staff by embodying and demonstrating the Core Values of the organization (Committed, Dependable and Kind).

Consistently advocates for Harborstone’s members, offering opportunities for financial equity and prosperity and the tools necessary to help them thrive. Demonstrates value and difference by expertly informing our communities of effective financial products, services, and solutions to help them attain their full potential. Supports our mission of Building dreams; changing lives for generations to come.

Other duties as assigned.

This position is available for hybrid remote/in office at Lakewood after initial training.

• Passionate about the success of businesses in our communities. Conducts oneself with professionalism and respect for others.

• Advocates for members and the financial cooperative daily.

• Intentionally chooses to approach every interaction with empathy and advocacy, prioritizing member and business needs always.

• Seeks opportunity for learning daily.

• Adapts positively and embraces evolving, changing environments. Supports team members by sharing knowledge and contributing to the development and growth of Harborstone’s business services and the cash management team’s annual goals.

• Builds trust by proactively working to do the right things with accuracy. Knowledge of basic technology, bookkeeping principles and small business operations.

• Thorough understanding of the Business Operating Cycle and Small Business Needs Assessment relationship tool.

• Has business and financial industry acumen required to make appropriate decisions for the benefit of the member and the cooperative.

• Actively builds knowledge of business owners’ financial needs, including economic trends and consumer/business behaviors.

• Proactive time management to ensure high production and successful results are achieved; ability to manage calendar to ensure proactive outreach activities are consistent and routine.Effectively tracks activities, results, and outcomes.

• Seeks opportunity for cross-selling other credit union products and services as appropriate.

• Keeps up to date on economic market conditions both locally and nationally to best support the financial success of our members.

• Is bondable.

• Knowledge of Business Online Banking and Cash Management products and services including NACHA regulations and requirements., as well as best practices for ACH, RDC, Wires and Positive Pay.

• Prior credit union or banking experience.

Education/Experience/Certification:

• Any equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job.

• Completion of Harborstone’s internal training systems as required.

• High school diploma.