Cash Management Officer

Harborstone is one of the most committed and passionate credit unions in Washington. Our culture focuses on people, forming the foundation of everything we do. Our mission is "Building dreams; changing lives for generations to come." We hold ourselves accountable to a growth mindset, ensuring we stay empathetic and solve our members' real-life financial needs. Our goal is to create a cooperative of people helping people, providing relevant products and services for everyday financial needs.

We are deeply committed to local business owners, recognizing them as core drivers of local economic strength. Our vision is to be a world-class financial institution that builds trust and assists members in achieving financial well-being through innovative solutions, fostering thriving communities and economic vitality.

The Cash Management Officer is responsible for coordinating and directing cash management sales activities, including developing new cash/treasury management business and expanding existing relationships. They coordinate business referrals, respond to members, and transfer referrals to the correct team, providing continuous updates. They assist in analyzing and evaluating potential solutions through cost-benefit analysis, working with the Business Lender and Credit Administration to assess risks. They ensure team members are informed of business needs and solutions, assist in pricing and negotiation of cash management products, and help optimize relationship profitability. They also assist in cash management reviews with clients and present cash management components. They support branches, Business Lenders, and other Cash Management Officers with business development efforts, providing product and technical expertise to Business Members, the Member Experience Team, and the Business Lending Team. They manage cash management referrals and assist with servicing needs. They coach and train Member Experience staff on cash management products and services, helping develop referral skills.

The position requires effective communication by phone and email to reach out to business members regarding referrals and other products and services. They maintain extensive product knowledge, including those provided through all business units and third parties. They focus on Harborstone's mission and purpose, making appropriate recommendations for both consumer and business products and services to promote a growing financial cooperative. They actively manage relationships with Merchant
Card Service and Payroll vendors, strategizing with the business team on referral and sales efforts to contribute to the Cash Management team's growth goals. They participate in community events to build brand recognition and share Harborstone’s mission and purpose. Other duties as assigned.
They uphold legal, regulatory, and compliance requirements unique to the role, including the Bank Secrecy Act, Anti-Money Laundering, OFAC, and Information Security policies and procedures. They complete annually required compliance-related courses as established by Harborstone Credit Union policies and practices. They also complete Product and Process Knowledge competency testing and job-related courses as required.

They build trust with members and internal staff by embodying and demonstrating the Core Values of being “Committed, Dependable, and Kind.” They consistently advocate for Harborstone’s members, offering opportunities for financial equity and prosperity and the tools necessary to help them thrive. They demonstrate value and difference by informing communities about effective financial products, services, and solutions to help them reach their full potential.

• Passionate about the success of local businesses.

• Conducts oneself with professionalism and respect.

• Advocates for members and the financial cooperative daily, prioritizing member and business needs with empathy and advocacy.

• Seeks learning opportunities daily and adapts positively to evolving environments.

• Supports team members by sharing knowledge and contributing to Harborstone’s Member Experience Expectations.

• Builds trust by proactively working accurately and doing the right things.

• Knowledgeable in basic technology, bookkeeping principles, and small business operations.

• Understands the Business Operating Cycle and has the acumen to make appropriate decisions for the benefit of members and the cooperative.

• Actively builds knowledge of business owners’ financial needs, including economic trends and consumer/business behaviors.

• Manages time effectively to ensure high production and successful results, with proactive outreach activities.

• Tracks activities, results, and outcomes effectively.

• Seeks opportunities for cross-selling other credit union products and services.

• Keeps up to date on local and national economic market conditions to support members' financial success.

• Is bondable.

Education/Experience/Certification:

2 years of Business Banking experience and any other combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job.

Completion of Harborstone’s internal training systems as required.

High school diploma required.