Senior Personal Banker

Senior Personal Bankers act as trusted financial partners to help members exercise smart financing plans and set savings goals to manage their everyday banking to achieve financial wellbeing. Proudly advocates for the success of our cooperative by proactively doing what’s right for the member, the cooperative achieves financial success and can put that profit back into our membership and communities. Inherently understands the connection of how referring Harborstone products and services to consumer and business members allows us to create thriving communities.

Upholds legal, regulatory and compliance requirements unique to the role, in addition to Bank Secrecy Act, Anti-Money Laundering, OFAC, and Information Security policies and procedures. Completes annually required compliance and security awareness related courses as established by Harborstone Credit Union policies and/or practices.

Effectively builds trust with members and internal staff by embodying and demonstrating the Core Values of the organization.

Consistently advocates for Harborstone’s members, offering opportunities for financial equity and prosperity and the tools necessary to help them thrive. Demonstrate value and difference by expertly informing our communities of effective financial products, services, and solutions to help them attain their full potential.

Compensation: 

Minimum $27.18/hour

Maximum $38.83/hour

Applicant with a desired mix of knowledge, skills, and abilities could anticipate $29.12 - $31.06

• Create Positive Experience: Greet and welcome members in a friendly and professional manner, establishing a positive first impression.

• Member Relationship Management: Cultivate and maintain strong relationships with consumer and business members, acting as their primary point of contact for all banking requirements and inquiries (in-person, over the phone, and via email)

• Sales Excellence: Lead by example in product growth activities such as recognizing opportunities, cross-servicing items, and meeting goals.

• Team Leadership: Establish a culture of excellence, teamwork, and ongoing development by offering other bankers and tellers' direction, coaching, and support.

• Financial Needs Assessment: Conduct a thorough review of consumer and business members' financial situations, including income, expenses, assets, and obligations, to identify areas for product and service recommendations.

• Product Recommendation: Make recommendations for consumer and business products and services, such as checking and savings accounts, loans, credit cards, and investment options, based on each member's unique needs and goals.

• Educational Support: Provide consumer and business members with clear and helpful information to improve their knowledge of finances and independence while educating them about credit union products, services, and self-service alternatives.

• Account Maintenance: Accurately and quickly process account changes and maintenance requests while making sure that credit union policies and procedures are followed.

• Documentation and Reporting: Maintain accurate and thorough documentation of member communications, transactions, and service requests while complying with all regulatory requirements and internal policies related to financial transactions and member confidentiality.

• Process Transactions (if/when needed): Handle cash and a variety of transactions accurately and efficiently, such as deposits, withdrawals, loan payments, and transfers.

• Problem Resolution: Assess and resolve member complaints and concerns in a timely manner, escalating the issue as necessary to ensure a timely resolution.

• Business Expertise: Knowledgeable with business products and services, and the go-to source for business-related support in assigned branch.

• Community Engagement: Participate in business development efforts, community outreach programs, and networking events to represent the credit union in the neighborhood.

• Growth and Development: Stay informed about credit union products, services, and procedures through ongoing training and professional development opportunities.

• Operational Support: Assist with various operational tasks as needed to support branch efficiency and effectiveness.

• Leadership Skills: Experienced with the ability to inspire, motivate, and develop a team to achieve goals and objectives.

• Member Service Skills: Demonstrated ability to deliver exceptional member service in a fast-paced environment.

• Attention to Detail: Strong accuracy and attention to detail in handling financial transactions and maintaining transaction records.

• Communication Skills: Excellent verbal communication skills with the ability to effectively interact with members and colleagues.

• Financial Aptitude: Comprehensive understanding of financial products, services, and industry trends, as well as the ability to communicate complex financial ideas clearly.

• Problem-Solving Skills: Strong analytical and solving skills, including the ability to understand member needs and offer appropriate solutions.

• Integrity: Commitment to upholding ethical standards and maintaining member confidentiality.

• Team Collaboration: Collaborative attitude, including the ability to work effectively as part of a team and communicate with teammates from various departments.

• Adaptability: Flexibility to adapt to changing priorities and operational needs.

• Reliability: Dependable and punctual with a strong work ethic.

• Tech Savvy: Proficiency in essential computer skills as well as experience with financial systems and software.

Education: Graduated with a high school diploma.

Experience: At least three-year experience in banking or financial industry in addition to community outreach and development.

Minimum Performance Goals:

• Partner Referrals: Promote products and services that benefit our members and help the credit union grow.

• Growth: Support branch goal by promoting an offering consumer and business membership benefits including deposit and loan products and services.

Physical Considerations:

• Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.

• May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.

• May require stooping, bending, squatting, and reaching for limited periods of time.