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The VP of Digital and Contact Center Channels leads the eLoans, eServices, and Contact Center teams and is responsible for the overall performance of Harborstone Credit Union’s Digital and Phone Delivery Channels. This leader will assist in the development, prioritization and implementation of strategic and operational plans related to advancing the consumer/business banking digital and call center channels. Leveraging multiple sources, including marketing, the VP develops and implements a technology and product roadmap to create transparency and readiness for planned enhancements. This position creates, tracks and controls the Digital and Call Center department annual operating and capital budgets. The VP of Digital and Phone Delivery integrates data...
The Indirect Funding Specialist is responsible for creating an exceptional member & dealer experience by processing and funding Indirect loans in a timely and accurate manner. Consistent with established loan policies, procedures, laws and regulations, while maintaining credit union quality, security and efficiency. Audits and analyzes packages to ensure the accuracy and completeness of information, verifying that documents meet underwriting stipulations. Confirms that all credit union requirements are met, funds loans in loan operating system, completes balancing duties, and generates follow-up letters. Provides seamless service and professionalism to members, dealerships and staff through written and...